Cancellation Policy

Shops2deal believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing order and if order is not verified by an executive of deals ethno.
• Order cancellations are not possible after order verification by order verifier executive of Shops2deal.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that Shops2deal marketing team has obtained on special occasions like Pongal, Diwali, and Valentine Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

When you buy our products/services, your product can be replaced if package is not opened and same as it delivered. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a replacement policy if package is untouched. We sell products to thousands of customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us info@ Shops2deal.com with your purchase details within 30 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 45 days period.

*If the customer will ask for refund or cancellation of the product then there will be deduction of 10-20% charges from the customer’s money for bank and gateway charges.